How it Works » Become an Affiliate » FAQ

1. I’ve heard about Compassionate Communications and think one of the organizations I work with and its patients might be a good fit for you. Are there currently spaces for new organizations to join?

   We do carefully manage the size of our patient, card writer, and affiliate organization communities at all times to ensure that we can continue to provide the highest level of service possible. To find out if there are organizational opportunities open, please call us at (888) 337-6416 or e-mail us.

2. We are interested in participating and as a non-profit and our budget is closely managed. What will it cost for us to participate?

   There is no cost to charities accepted for participation. Once we are both clear that we are a good fit, we’ll be happy to share with you communications materials to get the program working for you and your patients. If you’d like to hear more details on how that works, we invite you to call us at (888) 337-6416.

3. We are committed to staying within the HIPAA guidelines. How does this work in relation to Compassionate Communications?

   The Compassionate Communications team spent six months of careful, diligent legal and ethical research when designing the program. With out patient opt-in form, patients themselves approve the level of their information that is available. Your organization will not contravene any HIPAA guidelines and patients have the ability to change their choices at any time.

4. I see Compassionate Communications is based in California and our organization is based and offering support in another state. Could we still participate?

   Yes! We consider affiliate organizations from all 50 states. As yet, international participation is still in the design phase, and we anticipate adding it soon.

5. I read that 25% of the purchase price of each card package bought in our organization’s name would be channeled to us? Is this before or after costs are deducted?

   The full 25% of each purchase price will come to you, paid quarterly; no deductions are made. Each time a card writer selects your charity’s patients to write to, you have another donation coming your way.

6. We’d like to share about your program with our broader donor base. Do you have any informational materials we could send them?

   Yes we do. And these can be customized for your organization in a number of ways to ensure that your donors and/or patients know that they are approved materials.

7. We’d like to make the card packages sent to our card writers uniquely represent our organization. Would you consider doing that?

   We have many organizations that request this and we are able to offer a number of levels of customization. Some are at no charge, some come with an additional fee. Let us know what you’d like and we’ll let you know your options.

8. Based on your experience with other organizations, how many staff hours do you estimate are needed to set up a tracking system for monitoring donations?

   None. Once we begin welcoming your patients into the Compassionate Communications program, we’ll introduce you to your own easy-to-use back office system on our server that will enable you to track patient participation, donation levels, and much more.

9. Can you send us up-to-the-minute information about which of our patients are participating so we can monitor and support their experience if we wish to?

   Yes, this information is available as part of your back office experience.

10. If one of our patients wishes to cease receiving cards, who do they contact?

    Patients have the power to opt in and out of the program of their own volition at the click of a mouse. Patients wishing to change their participation status can either hide their profile or cancel their account, avoiding any administrative time on your part.